Ticket/Artist Alley Table Refunds

Refund requests will need to be submitted via email to:

animeoasis@yahoo.com

To process refund requests, trhe following information is required:
Customer name on the original order.
Email used for the original order.
The Order Number.
Current mailing address.

Refunds will be issued to the card used for the original purchase, when possible.

However, many orders are too old to be processed back to the original card. These orders will be refunded via a mailed check.
Anime Oasis will not issue refunds in any other manner than these 2 methods.

Refunds will be issued for the full amount paid.
This includes any taxes and ticketing fees that are included in the original, listed ticket price.
Tickets that were originally purchased for Anime Oasis JUN!! and exchanged for Anime Oasis Revive tickets will be refunded at the original price.

All refund requests must be received by 11:59PM on Thursday September 30, 2021.


Nanase Plush orders.

Nanase Plushes are currently in production and still scheduled for June delivery to Anime Oasis.
If you would like a refund of your plush order, please follow the instructions above for refunds.
Otherwise, you will be contacted when plushes arrive ay Anime Oasis.
At that time, we will confirm your mailing address and mail your Nanase Plush to you at no additional cost. (ie, Anime Oasis pays the shipping)


Ticket/Artist Alley Exchanges

You will not need to take any action.
When the Refund period ends on September 30, 2021, the exchange process will begin shortly after.
All tickets/artist alley tables that have not been refunded will be exchanged.

Anyone who had an Anime Oasis JUN!! Ticket exchange and has that ticket exchanged to a ticket for 2022 will receive: An 2022 T-shirt, an Anime Oasis JUN!! attendee badge, an Anime Oasis Revive attendee badge.
Anyone who exchanges an Anime Oasis Revive ticket for a ticket for 2022 will receive: An 2022 T-shirt and an Anime Oasis Revive badge.

These extra items will be given out at the Anime Oasis in 2022. Badges are commemorative items and are intended as collectible items.


For all other inquires: animeoasis@yahoo.com